Welcome to BluePrint

Business Administration Services - Further Education and Training Certificate - Level Four This qualification offers the learners /students’ knowledge and skills in the Management of records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Business Ethics, Cultural Awareness, Self Management and Self Development, Project Teamwork and Business Policies and Procedures. The qualification through its selective component enables the learner to specialize in areas of administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre and Human Resources. Qualification ID 61595 Title Further Education and Training Certificate: Business Administration Services NQF Level 4 Credits 140 Duration 12 to 18 months Download Full Overview
Marketing - Further Education and Training Certificate - Level Four This qualification is aimed to educate individuals who wish to pursue Marketing and Customer Management as a career. Marketing forms an integral part of this qualification which gives the leaner / student a competitive edge in the workplace. The increased skills of individuals who currently deal with customers and manage internal customers (staff), now or in the future, benefits self and the organisation he / she becomes part of. Marketing and Customer management is not industry specific. The principles and values learned through this Programme can be applied in any industry. This is regardless of the size of the department, business, organisation or clientele. This qualification provides the individual with the knowledge and skill required to service both the internal and external customer in a proficient manner. They will be aware of the importance of supporting values, principles and elements of an organisation and their clients. Qualification ID 67464 Title Further Education and Training Certificate : Marketing NQF Level 4 Credits 139 Duration 12 to 18 months Download Full Overview
Management - National Certificate: Management - Level Three The purpose of the qualification is to build the knowledge and skills required by employees in junior management. It is intended to empower learners to acquire the knowledge, skills, attitudes and values required to operate confidently as junior managers in the South African community, and to respond to the challenges of the economic environment and changing world of work. As a qualification that covers management, it provides a framework for learners to develop competencies that will enable them to become competent junior managers. It introduces some theoretical concepts, requires the application of a limited base of knowledge and requires a well-developed range of skills that will enable learners to be informed workers in their chosen industry. It provides a balanced learning experience that allows flexible access to further education, life long learning, higher education and to productive employment in a range of occupational contexts. It provides an opportunity for learners to learn and apply academic skills in relation to management and will provide them with skills to adapt to changes in work procedures and processes in business and industry. The National Certificate in Management: Level 3 is intended for learners who intend to follow a career in management. The unit standards classified as core may be added to other industry qualifications to provide a management focus and align qualifications to the work done by learners. Practical competence is within a number of contexts some of which may be non-routine. The focus is on comparison, choice, interpretation and application of knowledge. Qualification ID 23654 Title National Certificate: Management NQF Level 3 Credits 120 Duration 12 to 18 months Download Full Overview
Contact Centre Support - National Certificate - Contact Centre Support Level Two The National Qualification in Contact Centre Support: Level 2 is designed to meet the needs of those learners who enter the field of Contact Centres. Contact Centres have become key business tools - integral to the way organisations achieve their business objectives. Contact Centres are a new industry - there is a need to develop career paths in this field, and it is a high growth industry constantly in need of skilled people. The Contact Centre industry is also fast becoming the next knowledge worker industry. All Contact Centres are currently recruiting, training and performance managing agents. Currently Call Centres sit inside of existing organisations within larger Industries, i.e. Banking, Insurance, PAY-TV. Qualification ID 71490 Title National Certificate: Contact Centre Support NQF Level 2 Credits 128 Duration 12 to 18 months Download Full Overview
Contact Centre Operations (Management) - Further Education and Training Certificate - Level Four This qualification offers the learners /students’ knowledge and skills in the Management of records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self Management and Self Development, Project Teamwork and Business Policies and Procedures. The qualification, through it selective component, enables the learner to specialize in areas of administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre and Human Resources. Qualification ID 71489 Title Further Education and Training Certificate: Contact Centre Operations NQF Level 4 Credits 132 Duration 12 to 18 months Download Full Overview