1.0 CHANGE MANAGEMENT

• Change Management / Leading Change - 3 Days
• It’s Time to Change - ½ - 1 Day
• Managing through Transitions - 2 Days

2.0 CUSTOMER CARE

• Brand Awareness – Building the Brand Through your People - 1 Day
• Creating Customer Excitement through Communication - 1 Day
• Dealing with Customers at Reception - 1 Day
• Earning Customer Loyalty - 1 Day
• Creating Customer Enthusiasm - 1 Day
• Six Steps to Customer Enthusiasm - 1 Day
• Your Customer is Calling – Call Centre Training - From 1 Day upwards depending on outcomes required
• Effective Communication - 1 Day

3.0 ENTREPRENEURSHIP

• Entrepreneurial Skills - 2 Days
• How a Business Works - 2 Day Event

4.0 FINANCIAL AND RETURN ON INVESTMENT

• Finance for Non-Financial Managers - 2 Days
• ROI: Return on Training Investment - 2 Days
• Life Skills - 1 Day

5.0 INTERPERSONAL SKILLS

• Balancing Work and Home - 1 Day
• Developing and Managing Yourself - 2 Days
• Effective Communication - 2 Days
• Identifying, Developing and Utilising your Emotional Intelligence - 2 Days
• Interpersonal Skills (Including Assertiveness & Self-Esteem) - 1 Day
• Let’s Talk - 1 Day
• Motivation and Goal Setting - 1 Day
• Personal Effectiveness - 2 Days
• Time and Priority Management - 1 Day
• Understanding and Managing Stress using Stress Map® - 1 Day
• HIV/Aids - 1 Day

6.0 MANAGEMENT AND LEADERSHIP PROGRAMMES

• Breakthrough Performance - 2 Days
• Coaching for Excellence - 2 Days
• Collaborative Conflict Resolution - 1 Day/ 2 Days Depending on level
• Effective on the Job Training - 2 Days
• Managing Effective Meetings - 1 Day
• Interviewing Skills - 2 Days
• Leading Successful Teams - 2 Days
• Management and Supervisor Skills - 3 Days
• Managing Your Managers - 2 Days
• Mentoring Skills - 2 Days
• Mentoring for Success - 2 Days
• Negotiation Skills - 2 Days
• Performance Management - 2 Days
• Project Management - 2 Days
• Selecting and Keeping Great People - 2 Days
• Strategic Management - 2 Days
• Successfully Managing your People for Results - 2 Days
• Successful Problem Solving - 1 Day
• Team Decision Making - 1 Day
• Valuing Diversity - 2 Days
• Managing and Working in a Virtual Environment - 1 Day
• Understanding and Managing Stress using StressMap® - 1 Day
• Supply Chain Management - 3-4 Days Depending on customer request
• Optimising Supply Chain Management - 3-4 Days Depending on customer request
• Logistics Management - 3-4 Days Depending on customer request

7.0 MARKETING SERIES

• Events Management - 2 Days
• The Basics of Marketing - 2 Days

8.0 OFFICE / ADMINISTRATION

• Business Etiquette - 1 Day
• Dealing with Customers at Reception - 1 Day
• Secretarial Skills Development (From Basic to Advanced programmes) - 1-2 Days Depending on level
• Advanced Secretarial & PA skills - 2 Days
• Professional Business Writing Skills - 1-2 Days Depending on level

9.0 PRESENTATION PROGRAMMES

• Media Presentations - 2 Days
• Presentation Skills - 2 Days
• Train the Trainer - 2 Days

10.0 SALES AND SALES MANAGEMENT PROGRAMMES

• Closing the Sale - 2 Days
• Key Accounts Management - 2 Days
• Professional Selling/Business-to-Business - 2 Days
• Sales Management - 2 Days
• Sales Negotiations - 2 Days
• Sales Presentations - 2 Days
• Selling at Exhibitions - 1½-3 Days Depending on level and requirements
• Telephone Sales - 2 Days

11.0 TEAMBUILDING

• Group Effectiveness - 1-2 Days Depending on customer request
• High Performance Teamwork - 1-2 Days Depending on customer request
• Teaming for Success - 1-2 Days Depending on customer request
• Brainstorming in Teams - 1 Day

12.0 TOTAL QUALITY MANAGEMENT

• TQM for the Executive - 1 Day
• TQM for Top Management - 2 Days
• TQM for Supervisors and Team Leaders - 2 Days
• TQM for Employees - 2 Days

13.0 LABOUR RELATIONS SERIES

• Chairing a Disciplinary Hearing - 1 Day
• South African Labour Legislation and Policy - 2 Days
• The Basic Conditions of Employment Act - 2 Day
• The Employment Equity Act - 2 Day
• 10 Steps to Creating an Employment Equity Plan - 1 Day
• The Labour Relations Act (LRA) - 1 Day
• The Occupational Health and Safety Act - 2 Days
• The Skills Development Act - 2 Days